I called my television provider this week. I won't say who, but as some of you know, I love football, and I love watching my Seattle...

In 2018, there is a lot of technology used to handle any number of inbound and outbound contacts. Traditional phone calls, SMS Text...

Well, it's not quite that easy, yet. But, it is well on its way to becoming ubiquitous. Now, for those of you in the omni-channel...

Does your Hospitality and Travel Services call center deliver a quality customer experience and ROI?  Or is it the forgotten distribution...

What does it mean to empower someone? Websters defines Empowered (or empowerment) as to "give authority to someone to do something." ...