Artificial Intelligence (Ai), Internet of Things (IoT), Machine Learning, Big Data. This list of new technologies goes on and on. What...

If you own a business, or you manage a P&L with responsibilities to drive revenue and exceed goals, you hate this phrase, "Well, Let's...

If you sell-to consumers, you need a robust call center sales team. Reaching consumers is critical if you are in industries such as...

According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...

Did you know that according to the American Association of Retired Persons (AARP) as of May 2014, "there are 108.7 million folks age...

Tree Rings LLC is the world's first call center outsourcing company solely focused on helping those companies who sell-to, market-to and...

When I search for hotels on any number of online travel sites (online travel agencies, aka OTA's), I love it when I find a "unique" hotel...

Wireless service providers. Wireless retailers. When you hear these words and see their logos, what image comes to mind? Although I...

With the internet, smartphone and tablets, the newspaper industry has been struggling for years. A decline in print newspaper...

The phrase "Nearshore Call Centers" has been a hot topic in the call center outsourcing business for several years. Overall, outsourcing...

HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...

Business Process Outsourcing, or BPO, right? Not quite. I wish I could say I thought of this, but I read a great blog post this morning...

The relationship between a hotel company, travel service companies and the online travel agencies (OTA's) is interesting. Is it a...

A "hidden gem" in a sea of Nearshore call center locations. And, some of the best Tortillas and Carne Asada you've ever tasted!...

It's almost that time of year again. Open Enrollment. You may have been sourcing the right call center all year, or you may not have...

Trucking companies are part of the backbone of our economy. We cannot live our daily lives without them. However, the industry has...

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...

A webinar featuring Emerging Global Services, LLC (EGS) Founder and CEO Steve Shefveland, and sponsored by the Global Chamber.

It may sound obvious. Retaining quality employees is critical to any business, especially in today's tight labor market. However,...

Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....