According to the 2016 U.S. Census, there are an estimated 55 million Hispanic people in the United States, comprising over 17% of the...

When I search for hotels on any number of online travel sites (online travel agencies, aka OTA's), I love it when I find a "unique" hotel...

Wireless service providers. Wireless retailers. When you hear these words and see their logos, what image comes to mind? Although I...

HIPAA means "security" in most peoples minds, right? And, the answer should be a resounding "yes." But, I find for many people, the...

I recently asked this question to a friend who works for a consumer-facing SaaS business. He had a look in his eye of "what do you mean...

Sponsored by the Global Chamber. I was honored to be a part of this webinar hosted by the Global Chamber's Guanajuato, Mexico chapter....

Does your Hospitality and Travel Services call center deliver a quality customer experience and ROI?  Or is it the forgotten distribution...